Privacy policy

Last updated: March 24, 2026

ONO operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). ONO uses Shopify to power our store and provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services, or communicate with us by any other means.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described below.

Personal Information We Collect

When we use the term “personal information,” we mean any information that identifies you or can reasonably be linked to you. Personal information does not include anonymized or de-identified information that cannot reasonably be used to identify you.

Depending on how you interact with our Services, we may collect the following types of personal information:

  • Contact details including your name, billing address, shipping address, phone number, and email address.

  • Payment information including credit card or debit card details, payment confirmation, and transaction details. Payment information is processed securely through our payment providers.

  • Account information including your username, password, preferences, and account settings.

  • Transaction information including the products you view, add to cart, purchase, return, exchange, or cancel.

  • Communications including any information you provide when contacting customer support.

  • Device information including your IP address, browser type, device type, and network connection.

  • Usage information including how you interact with our website, such as pages visited and time spent on the site.

How We Collect Your Information

We may collect personal information from:

  • You directly, when you create an account, place an order, contact us, or enter information on our website.

  • Automatically through cookies and similar technologies when you browse our website.

  • Service providers such as Shopify, payment processors, analytics providers, and shipping partners.

  • Marketing and advertising partners.

How We Use Your Personal Information

We use your personal information to:

  • Process and fulfill your orders

  • Provide customer support

  • Send order confirmations, shipping updates, and account notifications

  • Improve and personalize your shopping experience

  • Send marketing and promotional emails (you can unsubscribe at any time)

  • Detect and prevent fraud or unauthorized transactions

  • Comply with legal obligations

Sharing Your Personal Information

We may share your personal information with third parties in the following situations:

  • With Shopify to operate and manage our online store

  • With payment processors to securely process payments

  • With shipping carriers to deliver your orders

  • With marketing and advertising partners to show relevant ads

  • When required by law or to protect our legal rights

  • In connection with a business transfer such as a merger or sale

These third parties will only use your information as necessary to provide their services.

Shopify

Our store is hosted on Shopify Inc. Shopify provides the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. For more information, you may also read Shopify’s Privacy Policy:
https://www.shopify.com/legal/privacy

Cookies

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content and advertisements. You can choose to disable cookies through your browser settings.

Data Security

We take reasonable precautions and follow industry best practices to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of your personal information

  • Request deletion of your personal information

  • Opt out of marketing communications

To exercise any of these rights, please contact us at:
ono@onoring.shop

Data Retention

We retain your personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies.

Children’s Privacy

Our Services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. We will post the updated version on this page and update the “Last updated” date.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: ono@onoring.shop
Address: Carrer de la Ginesta, 22, Aiguafreda, Barcelona, 08591, Spain